OAI waits until overall cluster demand goes down before giving out a reset, they just happen to have much more spare capacity than Anthropic.
I don’t think Codex’s 99.98% uptime vs Claude Code’s 99.44%, is just due to OAI having more hardware to run it on.
Having too much demand on limited servers means that less of those servers are going to be available for redundancy.
> it's not like they haven't thought about doing the obvious.
You can also get a drift of it in their announcements - OpenAI has been far more aggressive in datacenter build-out partnerships as a more top-down allocation strategy since 2024, and Anthropic has rented out existing compute from infrastructure-heavy companies that are losing the model race in what seems like a more desperate ad-hoc compute acquisition strategy.
In all, Dario’s conservatism was in service of not going bankrupt, but any inspection of his argument that an overallocation of compute a year too early results in bankruptcy falls flat: there’s so much demand for mechanized intelligence in the world today that it’s easy to rent out compute if you have too great a supply.
[1]: recall that he was trying to court the saudis into investing $1T to build his own chips
Though Dario's reasoning still applies this year, as the scale keeps increasing. Very interesting to know how it will go.
https://qz.com/openai-investor-memo-compute-advantage-anthro...
There's less clear info about this from Anthropic's side, but given their frequent issues and lack of resets and overall less usage given to users on their subscriptions plans, it's a pretty simple conclusion to draw.
we are in the "millennial lifestyle subsidy" era for AI where companies ruthlessly undercut each other in an attempt to win marketshare, before then ratcheting up prices
Yesterday it was down for 1.5hr, today it's 1hr for incident 1, and the second one is open for 10min now.
Best would be a free week/month for anyone who sent a request during the downtime.
This is bizarrely out of touch. It would be a courtesy but it's not a "reasonable expectation" at all.
At best you could maybe reasonably expect a prorated refund for the time of unavailability, but then Fable was still available.
Instead you should be compensated for your losses - the time and money it took you to repair that tyre.
Same with a web service. If I pay for 24 * 7 service and it's not working when I go to use it, I want compensation for my time and effort resolving the matter.
For some that'll be small - eg. Searching Google instead, taking 30 seconds. For others it'll be a big headache.
But downtime of 1 hour is almost certainly more costly for the consumer than 1/30/24 * subscription price.
Your contract doesn't have an SLA. If you are important enough, you can certainly negotiate one - and it will be far more expensive than your prosumer subscription.
And even then you will not get a 1:168 or 1:720 SLA like you are expecting - that's simply ludicrous and totally out of touch with every reality. Even if you were a lucrative enterprise customer (which you are not) they'd tell you to get lost.
> If there is a hole in the street and you fall down it, you wouldn't expect a refund just for the 1 second
Actually, you wouldn't get a refund at all unless you suffer damage or injury, which is an high bar to prove in court and a totally separate ball game.
Enough to offset any KV cache miss expenses is the absolute minimum.
The smart play is to refund customers something like $20-50 worth of unsubsidized credits.
Those are high margin and only the equivalent of 45 minutes of Fable usage once the KV cache reload costs are factored in.
Yet customers often need a few credits to finish a job without waiting 5 hours or days for their reset.
Keep in mind openAI already gives me free resets I can use when I want which are very useful to me. Seems a no brainer to tack those to subscriptions, actually.
It gives the user a little more flexibility, a little more control over their tools.
I wish it didn’t go down so frequently, but it does. Still, I get an enormous amount of value. I realize they probably prioritize API users over subscribers and I’m ok with that. I use the API and openrouter for the things that need to be resilient to outages.
I would be embarrassed to try to ask for a refund or free credits. They already give credits far in excess of what you pay for and you have practically the entire month to use them outside of a couple hours of downtime.
When you miss 1h of your job, do you give back a month for free?
Claude Code built a lot of good will amongst developers. OpenAI are playing a great tactical game to try and catch up by offering things like weekly usage limit resets after outages.
Of course, once the finance types get control after the rapid growth phase is complete the inevitable enshitification will begin with comments exactly like yours.
I think Anthropic is past this point. They are trying to get to profitability. They literally don't have enough compute to serve their demand.
OpenAI on the other hand I can totally see doing this. They need to gain marketshare and gain it fast or they're screwed.
I could accomplish a lot more with those tokens if it just asked for the package to be installed.
It's not clear if or when these tools become as essential as power or internet to a developers or admins work, but if they do? Giving everyone a quarter day off at least generates some good-will, unlike forcing them to sit around unproductively because of working hours.
While there is some lock-in for the hardest tasks, for most of what people do LLMs are rapidly becoming a commodity.
In fact, right this minute I have Opus benchmarking Kimi alongside itself to determine which workflows we'll switch to using Kimi by default and Opus as the fallback instead of vice versa. It has already conceded Kimi does better on several tasks.
If I needed to fall back on OpenRouter, it'd be paid per token, of course, but that'd take 4 major providers being down, in which case I suspect I'll have more critical things to worry about.
As it is, I use more than I could with a single $200 Claude Max subscription anyway, so I distribute my tasks across multiple providers.
Even without that it's cheap insurance given the cost of lost time.
So Claude is now on vacation and is unavailable.
Anthropic seem to be both letting their competitors outplay them and making unforced errors (like the anti Open Weights models stuff and the frequent Fable->Opus downgrades for 'safety').
Outages are inevitable in this early high growth, rapid development era, but tactical errors are not.